Reviews & Reputation.
A 4.5+ star rating is the threshold Google uses to reward you in the map pack. We get you there and keep you there.
Why it matters
Google's local algorithm rewards businesses with 4.5+ stars in the map pack. It penalizes the ones below. The difference between 4.2 and 4.5 isn't just a customer perception thing, it's a ranking thing.
Reviews are also the single biggest trust signal once a customer finds you. A great GBP gets the click. The reviews get the call.
What we do
- Review generation system. Email and text outreach to recent customers, timed for the moment they're most likely to say yes. Makes leaving a review one tap.
- Multi-platform. Google first (most important), then Yelp, Facebook, and any industry-specific platform that matters in your space.
- Response management. Every review answered, positive and negative. Negative ones turned into trust signals.
- Negative review playbook. When (and how) to respond. When to escalate. When to ask for removal. The framework that protects your rating.
- Reputation monitoring. Alerts on new reviews across platforms so nothing surprises you.
What you'll see change
Star rating climbs. Review velocity increases. Most clients move from 4.0–4.3 stars to 4.5+ within 90 days, and the map pack ranking improvements follow.